Privacy Policy
TFW Global ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, join our community, and interact with our services (the "Service").
Please read this Privacy Policy carefully. If you do not agree with our privacy practices, please do not use the Service.
1. Information We Collect
1.1 Information You Provide Directly
We collect information that you voluntarily provide to us:
- Contact Form Information: When you contact us via our website contact form, we collect your name, email address, and message content
- Membership Information: When you sign up for a membership through Skool, we collect information you provide including name, email address, and payment information (processed by Skool, not TFW Global)
- Community Participation: When you post in our community, we collect the content you post, your username, and profile information
- Communication: If you email us directly or communicate with our team, we collect the content of those communications
1.2 Automatically Collected Information
When you use the Service, we automatically collect certain information about your device and how you interact with our website:
- Log Data: IP address, browser type, pages visited, time spent on pages, and referral source
- Device Information: Device type, operating system, and unique device identifiers
- Cookies: Identifiers and similar tracking technology (see Section 4 below)
1.3 Third-Party Analytics
We use third-party analytics services to understand how users interact with our Service:
- Google Analytics 4 (GA4): Tracks website traffic, user behavior, and engagement metrics
- Facebook Pixel: Tracks conversions and user interactions for advertising purposes
- Microsoft Clarity: Provides session recordings and heatmaps to understand user behavior
- Cloudflare Web Analytics: Tracks site performance and traffic statistics
1.4 AI Chatbot (Eve) — Session Data
TFW Global uses an AI chatbot called "Eve" to assist visitors. When you interact with the chatbot:
- Your questions and messages are processed by the AI system
- Session data (messages and responses) are stored temporarily to provide conversation continuity
- Sessions are anonymized and used to improve the chatbot experience
- Data is not retained longer than necessary for the chat session
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain the Service
- To process your membership and manage your account
- To communicate with you about your membership, updates, or support requests
- To improve and optimize the Service based on user behavior and feedback
- To conduct analytics and understand how users interact with our platform
- To comply with legal obligations
- To detect and prevent fraud or abuse
- For marketing and promotional purposes (with your consent)
3. Sharing Your Information
3.1 Third-Party Service Providers
We may share your information with third-party service providers who assist us in operating our website and providing our services:
- Skool: Membership platform—handles your account, billing, and community access. Skool's privacy practices govern their handling of your data
- Cloudflare: Web hosting and security provider
- Analytics Providers: Google Analytics, Facebook, Microsoft Clarity, and Cloudflare (see Section 1.3)
- Email Services: Email service providers for transactional communications
3.2 Legal Requirements
We may disclose your information when required by law, court order, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
3.3 Business Transfer
If TFW Global is involved in a merger, acquisition, bankruptcy, or transfer of all or part of its assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
3.4 No Sale of Personal Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Cookies and Tracking Technologies
4.1 What Are Cookies?
Cookies are small data files stored on your device that help us remember your preferences, track your activity, and provide a better user experience.
4.2 Types of Cookies We Use
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Used by Google Analytics, Clarity, and other services to track user behavior
- Marketing Cookies: Used by Facebook Pixel to track conversions and display relevant ads
4.3 Cookie Management
Most web browsers allow you to control cookies through their settings. You can opt out of specific analytics services through their respective opt-out links. However, disabling cookies may affect your ability to use certain features of our Service.
5. Data Retention
We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. You may request deletion of your information at any time by contacting us at support@forexforwomen.com. We will comply with deletion requests to the extent required by law, except where we must retain information for legal, tax, or legitimate business purposes.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Your Privacy Rights
7.1 Access and Correction
You have the right to access, review, and correct your personal information. You can manage your account information through your Skool profile.
7.2 Deletion
You have the right to request deletion of your personal information, subject to legal retention requirements.
7.3 Opt-Out
You may opt out of marketing communications by clicking the unsubscribe link in our emails or by contacting us directly.
8. Third-Party Links and Services
Our Service may contain links to third-party websites and platforms (including Skool). We are not responsible for the privacy practices of these third-party sites. Please review their privacy policies before providing any personal information.
9. Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of the Service constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us at:
Email: support@forexforwomen.com
12. Additional Information
12.1 California Privacy Rights (CCPA)
If you are a California resident, you may have additional rights under the California Consumer Privacy Act. Contact us for more information about your rights.
12.2 EU Residents (GDPR)
If you are located in the European Union, you may have rights under the General Data Protection Regulation (GDPR). We process your data in accordance with GDPR requirements where applicable.